Business Phone System Maintenance Is Essential for Optimum Performance

A business phone system not only improves the customer experience, but also provides the business with a cost-effective and efficient way to route calls. However, this is only true if the system is running properly and is maintained by knowledgeable personnel. As with any type of technology, over time parts and components can cease to function and will need to be replaced. Depending on the system purchased, these replacement parts can either be nonexistent or very expensive to procure.

This is why it is essential that support and maintenance of the business phone be considered prior to purchase. Although replacement hardware is a key component of keeping a business phone system up and running, there are other maintenance tasks that should be completed on a regular basis to keep the phone system running at its optimum performance.

As technology advances, the operating system and firmware versions need to be consistently updated to keep pace with new technology. Many performance issues can appear when additional features are added without upgrading the core components of the system. In many cases, advancements in network technology can have a direct effect on the performance of a voice over IP enabled phone system. In most cases, the system vendor will have recommendations to upgrade firmware on key hardware components or they might even suggest that you upgrade to the latest version of software available.

In the case of upgrading software, the upgrade will come at an additional cost with the expense of labor for the upgrade being included in the total cost. When upgrading firmware, if the business system is covered under a maintenance agreement, the labor is covered under this agreement with no additional cost to the business owner. Firmware upgrades should be completed periodically to ensure that the system is always running with the latest version of firmware. Most manufacturers make changes to the firmware to address particular performance issues and they release this firmware for specific reasons. If the firmware is not periodically upgraded, the business might not be taking advantage of advancements in technology.

Backing up the business phone system is another area of importance that should be completed on a daily basis or at least whenever there’s a change made to the system. As with any computerized technology, should the system have a major failure you’ll need a backup to restore service as soon as possible. Without a backup of all extensions, call routing, and announcements, the phone system information would have to be re-entered manually. This essentially causes the system to have to be set up all over again which would cost the business valuable time and money. The preferable way to maintain backups would be to create a directory on a server where backups could be written to this directory on a nightly basis. The backups for the system would then be backed up as part of the backup for the file server. Having these backups immediately available is added assurance that should a catastrophic failure occur that communications could be restored in minimal time.

System monitoring is another way to ensure optimal performance and to stay ahead of potential issues before they arise. In most cases, when hardware begins to fail it will often trigger alarms on the phone system. Using software to monitor these alarms, a system administrator can become aware of a potential problem and arrange to have the hardware replaced before it fails completely. This is also true in the case of circuits or phone lines that are performing poorly. When the circuits are not performing properly, this can contribute to poor call quality or audio issues. Even though the issue resides outside of the phone system, monitoring tools can help the system administrator determine which circuit is having the issue so that the problem can be reported to the communications provider. Monitoring the system allows for a proactive approach for troubleshooting and system maintenance.

Since most business systems today are voice over IP enabled, network performance is a key element in how well the phone system performs when making or receiving calls. Monitoring on the network side should also be completed with VoIP technology in mind. The business phone system also has tools that will help the system administrator pinpoint causes of poor audio quality that are related to network performance issues. These tools are dependent on the model of phone system purchased however; most manufacturers recognize the need to have a way to monitor VoIP traffic on a converged network.

The purchase of a business phone system is not the last major decision that needs to be made for communications for your business. Ongoing maintenance and repair is required to keep the phone system running at the highest levels of reliability. Being proactive through monitoring and maintenance will ensure that the phone system for your business will always provide a professional and efficient way of communication.

Key Benefits of VOIP Phone Systems for Your Business

The advancement in technologies has certainly provided much greater functionalities than the traditional methods. These improvements have increased the productivity of the business organizations, by enhancing customer services with simple cost-effective solutions. One of the wonderful blessings of information technology for the development of business organizations is the use of VOIP business phone systems. With the help VOIP phone systems, you can have seamless extension dialing between all your business locations on your own private network. You can also avail the benefits of hosted VOIP on the public Internet, which is comparatively easy and much more cost-effective than traditional methods.

With the help of hosted VOIP phone systems, all the branches of your office can be tied together to act as one large office irrespective of their locations. No matter where in the world your office is located, you can have contact with them without bearing the expense of long distance charges between your locations.

With the help of VOIP business phone systems you can efficiently connect all your home-based workers. The wide technological options of VOIP will allow you to economically connect all your workers to your office phone system with a high speed connection such as DSL or cable internet. All you have to do is to connect your phone with a internet connection or install a soft phone named software on the systems of the workers at home that exactly functions like a telephone. This software will allow your workers to connect with your office from anywhere in the world.

VOIP phone systems are not only an economical option for connecting home-based workers, but are also an effective way to connect remote workers. If your business organization has workers that need to travel for working purposes, then VOIP is certainly the best way to connect them to office while they are traveling. Through soft phone software on the system of your remote employee, he/she can contact the office. All the employee has to do is plug a handset into a USB port of the system, which will act just like the handset on your phone at the office.

With the help of this, you will be able to receive and make calls through software just like on your traditional phone at the office. The advantage of having VOIP business phone systems is that, it allows you to make calls just like conventional phone, but the person you call or calls you won’t know where you are located. If you are going away from your business organization for an extended period of time, then setting up a VOIP phone is an ideal way for you to connect with your employees easily and economically. This will allow you to keep track of your business operations, in spite of the fact that you are not physically present in your office.

Compare Business Phone Systems: A Look At Internet Lines Vs Traditional Lines And More

Efficient, cost-effective communication service is vital to a successful business. As business owners compare business phone systems, they find that new technology has welcomed alternatives to land lines. Internet lines offer many benefits over traditional ones, including a free business phone number. Seamless extension dialing between all locations on a private network, or even over a public computer, is typically much easier and less expensive. All offices can be connected together to serve as one large office, no matter how far apart they appear on a map. This new technology has started a communications revolution.

Various Types Of Internet Lines

The simplest and most common type of internet line is through an analog telephone adaptor (ATA), which allows a standard telephone to be connected to a computer or internet connection. It converts analog signals to digital ones by using the analog signal from a traditional telephone and transforming it into digital data to be transmitted over the internet. Most ATAs don’t require much set up, and can be easily done by the person who ordered it.

An internet telephone appears just like a regular version with a handset, cradle, and buttons. However, rather than utilizing the standard RJ-11 connectors, this option has an RJ-45 Ethernet connector. They connect directly to a router and contain all the hardware and software necessary to receive and make calls.

The last system only requires a computer, software, speakers, a sound card, and an internet connection. This ‘computer-to-computer connection’ makes a call through one computer to another, no matter the distance.

Telecommuting Employees Stay Connected

Along with providing a free business phone number, this type of system simply and inexpensively connects home-based workers to the main office. A telecommuting worker can directly connect to the office phone system via a high speed connection, such as a direct service line or cable internet. By having a telephone from the office at home connected to the internet, set up is complete.

Another option is for the employee to use a ‘soft phone’, software on their computer at home that operates like a telephone. The physical telephone, located anywhere in the world, becomes one of the communication points in the office system, including all the individual settings that worker has saved on their telephone at the office. When someone calls the office, the call automatically rings at the staff member’s home without the caller having any idea that the individual they are calling isn’t at the office.

Compare Business Phone Systems To Save Money

To compare business phone systems, getting a free business phone number and saving money must be listed as the major benefits. With an internet line, the cost of a home telephone is eliminated by sending calls over the internet instead of over the phone network. When a call is made through this type of connection, the voice is converted to a data stream that’s transferred over a broadband network. This service provides a free business phone number and doesn’t limit who can be called. Despite what some may think, a user isn’t restricted to sit in front of a computer to make phone calls. All systems include wireless handsets that work like cordless home telephones.

Long distance charges become obsolete with this setup. Local and national calls are usually all included in the monthly fee. Also, international calls don’t always incur additional charges, based on the provider and plan. Most come with additional features for no extra costs. Caller ID, call-blocking, three-way calling, and voicemail boxes that send e-mail alerts when you have a message waiting are just some of the included features.

Stay Connected While Traveling

With internet lines, traveling employees and managers can stay connected to the office by using the soft telephone on their laptop. Compare business phone systems to find that this feature is not available with land lines. The ability to be located anywhere in the world and receive calls just like you’re in the office is a big plus. A regular office telephone can even be added to the suitcase and set up on the traveler’s internet connection. This arrangement allows all of the employee’s settings and preset numbers to still be intact while on the other side of the world.

Cellphone Spyware: Worried About Your Partner? Set Your Mind at Ease With Cell Phone Spy Software

Let’s face it: no one likes the idea of their spouse, boyfriend, or girlfriend cheating on them. Alas, in today’s digital age, it’s all too easy to find yourself wondering, especially if you notice them wracking up text bills or receiving calls at odd hours. Here are a few ways that cell phone spy software can benefit you and answer some much needed questions.

The benefit of cell phone spy software is that it enables you to keep an eye on your partner without them knowing. However, not all such software is the same. Here are a few things to look for in a quality spy software system.

What makes a software system work? Essentially, it should be compatible with a wide range of phones, whether your partner uses a BlackBerry, iPhone, Symbian S60, Nokia, Android phones and more, as well as one of the thousands of smartphones out there.

Ideally, it should be able to track everything from phone conversations to texting. Some even track address book contents or snapshots taken with phone cameras! Most importantly, however, cell phone spy software should be able to track where their location is. Many manage to do this through a GPS, allowing you to track them via Google Maps. Finally, the software should be reliable and remain absolutely undetectable. Their price range varies as well, so be sure to choose something that works well without breaking your budget.

Installing the software is easy: simply create an account, install the software on the phone, reboot the phone, and you’re done! Once installed, the software will send you up to date information regarding your partner’s whereabouts, text logs, call history, context list, and more. There is no limit to how long the spy software will continue sending you updates-as long as the phone is on, you will be able to know where your partner is at any hour of the day or night.

Do you wish you could put those nagging questions plaguing your mind to rest? Don’t torment yourself with wondering. Whether you’re suspicious of your partner’s loyalty or you simply want to make sure he or she is safe during long business trips or grueling commutes home, this is an ideal piece of software for making sure you’re in the know.

Phone System Technology – Are Maintenance Protection Plans Worth Buying?

All businesses recognize the importance of phone system technology and their maintenance protection plan. However, many are looking for ways to reduce and cut outgoing costs due to economic conditions. We’ll highlight this area to understand if this is an expense that should be cut.

What happens if your phone system goes down?

Sales calls go unanswered and may go to a competitor

Customer service comes to a halt as some customers may become impatient

Employees become frustrated

Business partners can’t reach us and become frustrated

Business owners are feeling the crunch and are looking for ways to relieve the monthly budget. When asked they would all say that they value their phone system as well as their maintenance protection plan. However, due to the crunch and newer technology some feel that a maintenance protection plan is no longer needed. This is a very dangerous assumption. Most newer technology means that their voice and data live on the same network. If the network goes down, everything goes down. This now makes response time and resolution a critical issue.

Software driven systems are here. It is now becoming common practice for vendors to only support customers that are current with software updates. Most phone system manufacturers are releasing software updates every 7-9 months. Maintenance agreements are usually the most cost effective way to receive those updates. A maintenance protection plan is a great way to stay current with software as well as keeping your system tuned up with regular maintenance visits.

The strongest asset of a maintenance protection plan is the piece of mind knowing it can protect your critical business communications. Most plans will include a service level agreement to guarantee response times as well as parts and availability for the system covered, remote monitoring, ongoing training support and diagnostics.

When we look at current phone system technology it seems apparent that a maintenance protection plan is an essential part of any budget. It guarantees response times, software updates, keeps the phone system properly maintained as well as end users properly trained.